Acceptance of Terms
By using our services, you agree to accept these Terms and Conditions.
The Company reserves the right to modify or update these terms at any time
without prior notice. All amendments will be published on the
Carpet Cleaning in Gold Coast website. Customers are advised to review this
page regularly to stay informed of any updates.
Interpretation
- Customer / You: Any person or organisation purchasing the Company's services.
- We / Us / Company: The service provider company or licensed subcontractors acting on behalf of the company.
- Service / Services: Any cleaning activity or package requested by the Customer.
- Subcontractors / Cleaners: Workers providing cleaning services.
- Heavy Soiled: Premises with significantly more dirt, dust, or grime than usual.
- Managing Agent: The person responsible for tenancy management.
- Premises: The property to be cleaned.
- Vacate Standards: Cleanliness standards required under the Residential Tenancies and Rooming Act 2008.
- Reasonable Endeavours: Best efforts made under the existing circumstances.
General Provisions
These Terms govern all agreements between the Company and the Customer.
Any previous discussions, documents, or agreements that conflict with these
Terms will not apply.
Conduct and Behaviour
Customers must treat our employees respectfully. Harassment, threats,
intimidation, offensive language, racism, or defamatory behavior will not
be tolerated. In such cases, the Company reserves the right to cancel
services without refund and may pursue legal action.
Inclusions and Exclusions
A detailed list of service inclusions and exclusions related to move-out
cleaning can be found on our website.
Pricing and Quotes
- Prices are based on the average size and condition of the property.
- Prices may change if the actual condition differs from the description provided.
- Additional rooms, curtains, or excessive dirt may increase the price.
- Small houses (less than 2 bedrooms) include 1 sliding door and 4 windows.
- Larger houses (over 2 bedrooms) include 2 sliding doors and 8 windows.
- Parking charges or restricted access areas may incur additional costs.
- Heavily deteriorated homes may require extra time, materials, or equipment.
- Any price changes will be communicated before work begins.
Access to Property
- Customers must ensure electricity, running water, and access to all cleaning areas.
- If access is denied, a non-access fee of $40 per hour (up to the job value) may apply.
- Key collection may incur a $40 fee per 10km.
- Unreachable properties may incur a $70 cancellation fee.
- Furniture over 5kg will not be moved.
- Customers should remove rubbish, personal items, and fragile objects before cleaning.
- The Company may take photos for reporting and quality assurance.
Postponement
Same-day rescheduling will incur a $70 fee. The Company may retain the full
booking amount as a security deposit.
Cancellations and Refunds
- Cancellation after booking: $50 administration fee.
- Less than 72 hours before the job: $100 cancellation fee.
- Less than 24 hours before the job: $200 cancellation fee.
- Same-day cancellations due to safety risks, weather conditions, or denied entry may still incur charges.
- The Company may reschedule or cancel services if the property condition differs significantly from the description.
Payments
- Full payment must be made before service begins unless otherwise agreed.
- A minimum $50 deposit is required for booking.
- Bank transfer payments may take up to three business days to process.
- Unpaid invoices after one month may incur penalties and interest.
- Customers are responsible for any legal or recovery costs for unpaid invoices.
- Chargebacks or dishonoured payments may incur a 25% administration fee.
- Agency or government orders require an official work order.
Claims and Complaints
- Any claims for damage or poor service must be submitted in writing within 24 hours.
- The Company must be given the opportunity to inspect before third-party involvement.
- The Company is not responsible for damage caused by old or worn fixtures.
- No compensation will be provided for indirect losses such as rent or bond forfeiture.
- Complaints should be submitted via email with supporting photos.
- The Company will investigate and resolve complaints promptly.
- If unresolved, customers may contact relevant consumer protection authorities.
